Refund and Return Policy

Thank you for shopping with Ossivo. Your satisfaction is our top priority. Please read our policy carefully before making a purchase.

1. Returns

• We accept returns within 30 days of delivery.

• To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it.

• Customers are responsible for return shipping costs unless the product is defective or damaged.

2. Refunds

• Once your return is received and inspected, we will notify you via email.

• If approved, your refund will be processed back to your original payment method within 5–10 business days.

• Shipping fees are non-refundable.

3. Damaged or Defective Products

• If your product arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos of the issue.

• We will send a replacement at no extra cost or issue a full refund.

4. Non-Returnable Items

• For hygiene and safety reasons, certain products such as ear picks may not be eligible for return once opened/used unless defective.

• Please contact us before initiating a return to confirm eligibility.

5. Order Cancellations

• Orders may be canceled within 12 hours of purchase. After this period, the order may already be processed and shipped, and cancellations may not be possible.

6. Shipping & Tracking Issues

• We ship from U.S. warehouses for faster delivery. Most orders arrive within 4–10 business days.

• We are not responsible for delays caused by carriers, customs, or incorrect addresses provided by the customer.

• If tracking shows your order as delivered but you did not receive it, please check with your local carrier and neighbors before contacting us.

7. Contact Us

If you have any questions about our Refund & Return Policy, please reach out to us at:
📧 [biorella.store@gmail.com]